FAQs

All of our treats are baked in a kitchen where known allergens may be present. Please note we take caution to prevent cross-contamination, however, any product may contain traces as all items are produced in the same kitchen. Our descriptions do not include an ingredient list, therefore, if you have a food allergy please contact us before placing an order. Please note our kitchen regularly uses eggs, milk, nuts, wheat and possibly lupin depending on the flour variety and manufacturer, and we cannot be held liable for any cross-contamination. We can only inform you if our products specifically contain an allergen in their recipe. If you have any allergies or food intolerance, always chat to our staff before consuming our food.

THE 14 MOST COMMON FOOD ALLERGENS

• Eggs
• Milk
• Peanuts
• Tree nuts
• Fish
• Shellfish (such as crab, lobster, prawns and crayfish)
• Molluscs (such as mussels, whelks, oysters and snails)
• Mustard
• Celery
• Wheat (and other cereals containing gluten, such as barley and rye)
• Sesame (and other seeds)
• Soybeans
• Lupin (flour made from lupin seeds can be found in some bread, pastries and pasta)
• Sulphites (sulphur dioxide)

Yes, our cupcakes and brownies are made from scratch in small batches using the finest ingredients.

The product you see on our site and described in each product description is how our product will come. We do not do additional modifications to our products. Please be sure to check the listing if you have any allergies.

We do not accept returns. If you are not satisfied with your order, please contact our customer service team to discuss the issue and possible solutions. If your order is damaged on arrival please report this to us immediately using the below form, by calling us on 01702 820 228 (CAT) or by notifying one of our agents on online support.  Please ensure you take photos and retain the packaging and goods as received. Our shipping carrier will request this information so we will need this to open a dispute on your behalf with them.

Yes, for our edible cupcakes you can upload a photo such as your logo if they are for a corporate event. Please ensure the photo is high quality though. If you are having any issues please use the contact us form to speak with our inhouse design team who can provide assistance if required.  

We occasionally offer discounts and promo codes. To stay updated on our latest creations and promo codes, sign up for our newsletter.

Yes all our packaging is recyclable meaning you can just dispose of it with ease via your usual recycling pickup.

If you have any questions or need assistance, you can contact our friendly customer service team via phone: 01702 820 228 Email: orders@fatcatcakery.co.uk Contact Form:  Found here or via the online chat.

Currently we have 12 brownie flavours to choose from, and we are always working on new flavours.

We currently have 80 plus cupcake flavours to choose from. The flavours encompass a mixture of British classics combined with North American favourites. We are always coming up with more.  If you have a suggestion on a great flavour you would love to see reach out to us and let us know!

If you have forgotten your password you will find a password reset link by clicking here If you still require assistance you may contact us.

We accept various payment options, including credit/debit cards and Paypal with Paypal pay in three also available. The available options will be displayed during the checkout process.

Our service is available online only, and we deliver nationwide all over the UK. We do not have physical store locations.